Terms Of Use

This web site and the related web sites contained herein (collectively, the “Site”) makes available information on hotels, resorts, and other transient stay facilities (each a “Property”) owned by Olive Tree Concepts Sdn Bhd and other travel-related or consumer goods and services. This Site, and the services of each of its modules, are offered exclusively by Olive Tree Concepts Sdn Bhd and/or its various third party providers and distributors. The offer of such goods and/or services is conditional on the user’s (“User(‘s)” or “You(r)”) acceptance of the terms and conditions and notices set forth herein below and on other pages of the Site (collectively the “Terms”).


Please take time to read these terms and conditions governing the
“olivetreehotel.com.my” website.


Site Availability

The Site is accessible worldwide to anyone with Internet access. However, the Site may not be continuously available due to any, but not limited to, maintenance or repairs or due to computer problems or crashes or disruption in Internet service or other unforeseen circumstances.

Use of olivetreehotel.com.my

You shall only use this website to make genuine and valid reservations or purchases. You shall not use this website to make any fraudulent, false and exploratory reservation. You shall be financially liable for all use made through this website. You shall be responsible to keep your passwords, login and account information in confidentiality.

Reservations, Amendments and Cancellation

All reservations are subject to availability. Reservations made on this site are considered conditional until a confirmation number is given to the guest to substantiate the reservations by email or fax. The hotel may, from time to time, communicate with the guests, to re-confirm the reservations and to prevent any double bookings.

Should the guests wish to amend any reservations, modifications may be made on the website at their earliest convenience. The Hotel shall not be liable should it fail to provide its products and services due to unavailability.

In the event the hotel, for reasons beyond its control, needs to reject or change a confirmed reservation, it will use all reasonable attempt to facilitate the circumstances. However, if no alternative is provided to the Client, the hotel will return any deposit made and considered the said reservation cancelled. This is the limit of the hotel’s liability.

The hotel reserves the right to impose a cancellation fee equivalent to per room booked per night in the event of a late cancellation notice and / or a no-show at the hotel.

Olive Tree Concepts Sdn Bhd does not guarantee acknowledgement of reservations or transactions made on this site arising from unforeseen circumstances, omissions or errors that may occur.

Charges & Payment Terms

Olive Tree Concepts Sdn Bhd reserves the right to charge a deposit, where applicable, on confirmation of a reservation. If the payment are not complied with, we hold the right to cancel the booking without liability and retain the deposit. Where a deposit is required, payment can be made by any major credit card or in the event where no credit card is available, full payment in cash shall necessary to facilitate the booking procedures.

Special Offers and Promotions

Offers and promotions are subject to specific terms, conditions and restrictions listed on the site. Olive Tree Concepts Sdn Bhd reserves its rights to modify or alter any program, offer or promotion at any time.

Limitation of Liability and Disclaimer

Olive Tree Concepts Sdn Bhd does not warrant that errors or omissions may sometimes occur. Olive Tree Concepts Sdn Bhd does not warrant the accuracy, timeliness, currency and completeness of the contents, including without limitation, any information relating to rates and room availability. Olive Tree Hotel Penang disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this web site and other worldwide web links including without limitation, as to the merchantability or fitness for any particular purpose.

Olive Tree Concepts Sdn Bhd will not be responsible for any damages including without limitation, damages for loss of profits arising in contract or from your use or inability to use this site.

Olive Tree Concepts Sdn Bhd does not guarantee that this site is free from infection by viruses and shall not be liable for any damages or loss.

Under no circumstances shall Olive Tree Concepts Sdn Bhd nor its subsidiaries, agents, divisions, affiliates, representatives or licensors be liable to any indirect, incidental or consequential damages whatsoever (including, without limitation, damages for loss of profits or loss of information) arising from use or inability to use the contents of this website, even if Olive Tree Concepts Sdn Bhd has been informed of the possibility of such damages.

This Site may contain links to other World Wide Web sites, either directly or indirectly and, where possible, we will make indicate where such links are being made. Such other sites are provided by independent third parties and Olive Tree Concepts Sdn Bhd is not responsible for their availability or content.


The trademarks, logos and service marks and trade dress displayed on this Site (collectively, the “Trademarks”) are registered and common law Trademarks of Olive Tree Concepts Sdn Bhd. Any reproduction or use of any of the content of this Site without the express written consent of Olive Tree Concepts Sdn Bhd is prohibited. Nothing contained in this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trademarks without the written permission of Starwood or such other party that may own the Trademarks.


This Site, including each of its modules, is the copyrighted property of Olive Tree Concepts Sdn Bhd and/or its various third party providers and distributors. This Site and the content provided on this Site may not be copied, reproduced, republished, uploaded, posted, modified, transmitted or distributed without the written permission of Olive Tree Concepts Sdn Bhd, except that you may download, display and print one copy of the materials presented on this Site on a single computer for your personal, non-commercial use only. Unauthorized use of this Site and / or the materials contained on this Site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other web site or in any environment of networked computers is strictly prohibited.


Any software that is made available to download from this Site (“Software”) is the copyrighted work of Olive Tree Concepts Sdn Bhd and / or its various third party licensors. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software (“License Agreement”). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. Please note that copyright laws and international treaty provisions protect all Software. Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Without limiting the foregoing, copying or reproduction of the Software for further reproduction or redistribution is expressly prohibited. Any warranty applicable to the Software will be specified in the terms of the License Agreement.