Privacy Policy

Your privacy is important to us. This Privacy Policy explains our policy on collecting, using and disclosing your Personal Information. The processing of your Personal Information is also subject to applicable laws. The Personal Information which you have provided to us previously will be used and processed, and continued to be used and processed by us, in accordance with this Privacy Policy (as amended, varied or revised from time to time). We may amend, vary or revise this Privacy Policy from time to time. If we revise the Privacy Policy, we will post the changes on our website. Please visit our website periodically to ensure that you have our most current privacy statement.

This Privacy Policy (“Privacy Policy”) is provided by “Olive Tree Concepts Sdn Bhd” and means any information in our possession or control that relates directly or indirectly to you (or any other individual) to the extent that you (or such other individual) are identified or identifiable from that information or from other information in our possession.

“Products and Services” means the services, facilities or products offered by Olive Tree Hotel Penang.

“We”, “us” or “our” means the Olive Tree Hotel Penang.


What we collect from you

Personal Information we collect about you, include but not limited, to the following:-

Personal details such as name, identity card number, age, gender, race, nationality, date of birth, address, marital status, telephone number, email address, photo, credit card information and other details;

Lifestyle information such as room preferences and leisure activities, names and ages of children and/or certain sensitive personal information necessary to fulfil special requests (e.g., health conditions that require special room accommodations);

Details, photos and contact particulars of your family who are your supplementary cardholders, your nominees and guests;

Information in connection with Products and Services you may have purchased from us or have registered your interest with us for purchase, information, updates, inquiries, etc;

Other information that are, have been or may be collected by us or which you provide to us from time to time, in connection with any service, transaction, contest, survey, promotion, questionnaire or communication with us;

Personal interests or preferences such as language, product or content interests, communicating and marketing preferences;

Your image and photo, by way of video surveillance installed in some parts of our premises as part of our security infrastructure;

Username, password and other identifiers when you register at our website;

When you visit our website, there is an automatic collection of information about your computer such as IP address, web browser software and other information about your visit.

Certain information requested by us is mandatory which must be provided and agreed to by you. The processing of such mandatory information by us shall be used solely for the purposes of providing additional products and services and shall only be shared with associated companies, partners and related parties. 1.2 How your Personal Information is collected.

Information which, but not limited to, may be collected as part of:-

Fulfilling reservations or information requests;

Purchasing of products or services;

Registering for program membership;

Submitting a job application;

Responding to communications from us (e.g., surveys, promotional offers, or reservation confirmations)

Request to accommodate specific personal preferences;

Fulfilling requests for services or recommendations we provide you;

Working with third party sources, including collecting publicly available information from social networking websites;

Your use of our applications on your electronic devices;

Updating your contact information including, but not limited to; your address;

Facilitating the forwarding of e-mails at your request;

Information From third party sources such as credit reference agencies, fraud prevention agencies and publicly available sources of information;

Information such as non-personal identifiable information about you, including but not limited to; use of our website, communication preferences, travel habits, aggregated data relative to your stays, and responses to promotional offers and survey.

Purpose of collecting and processing your Personal Information

To communicate with you;

To process your application, inquiry or request;

To provide Products and Services or such other goods and services as you requested;

For administrative purposes, including billing, payment and debt collection;

To respond to your queries;

To conduct research and statistical analysis;

To help us monitor and improve our services;

To comply with applicable laws, proceedings or inquiries from regulatory authorities, and enforcement agencies;

And other purposes permitted by applicable laws;

To market and promote other products and services that are or may be offered by us, our partners, associates or sponsors from time to time;

For direct marketing purposes.

Sensitive Personal Data

“Sensitive Personal Data” means any personal data consisting or information as to physical or mental health or condition, political opinions, religious beliefs or other beliefs of a similar nature, the commission or alleged commission of an offence or any personal data prescribed under law as sensitive personal data;

If you do choose to submit your Sensitive Personal Data to us, such data shall then be deemed to be and will be treated by us as Personal Information which will be subject to the terms and scope of this Privacy Policy including as to the processing, usage and disclosure thereof.


To facilitate the purposes above and the provision of products and services to you, we may process, use and disclose your Personal Information to the following classes of third parties:-

Third party service providers;

Debt collection agencies (in relation to any debt by you to us);

Credit reporting agencies;

Payment channels, including without limitation, financial institutions for purposes of maintaining financial records, assessing or verifying credit and facilitating payments due to us;

Regulatory authorities and enforcement agencies;

Any court of law or any relevant party in connection with any claim or legal proceedings;

Our contractors, service providers, consultants, auditors and advisors on a need to know basis;

Our partners, associates and sponsors any actual or potential assignee, transferee or acquirer of any Olive Tree Hotel or business, or in connection with any corporate exercise.


Your Personal Information may be transferred to a country outside Malaysia. You hereby consent to us transferring your Personal Information outside of Malaysia, including to the class of third parties set out above.


4.1 You are responsible for providing accurate and complete information about yourself and any other person whose personal information you provide us (for e.g., your spouse, children, relatives, nominees, guests or third parties), and as such, as and when such information becomes incorrect or outdated, you should correct or update such information by contacting us or submitting fresh information. You can confirm that you have the consent or authority to submit Personal Information of your family members, nominees and guests to us.

4.2 You may, be writing to us at the address set out in Section 6 below:-

Request for a copy of the Personal Information we hold about you.

Request to rectify or update your Personal Information.

Please provide proof of your identity, address and sufficient information to enable us to identify you when submitting your request to us.

4.3 On receipt of your written request, we may:

Comply or refuse your request to access or rectify your Personal Information. If we refuse, we will notify you the reasons for such refusal.

Charge a fee for processing you request for access or rectification.


If You:-

Do not wish to receive offers, promotions and marketing materials and information on other products and services from, Olive Tree Hotel Penang; or

Would like us to cease processing your Personal Information for a specified purpose or in a specified manner.

Please notify us in writing to the address set out in Section 6 below. In the absence of such written notification from you, we will deem it that you consent to the processing, usage and dissemination of your Personal Information in the manner, to the extent and within the scope of this Privacy Policy. If you do not consent to the processing of your Personal Information as above, we may not be able to provide you the Products or other goods and services you may have requested.


Log on to our website

Write in to us at:-

Olive Tree Concepts Sdn Bhd
76, Jalan Mahsuri, 11950 Bayan Lepas, Penang, Malaysia.
Tel: +604 637 7777
Fax: +604 637 7788

Note: In the event of discrepancies or inconsistencies between the English language version and other languages of this Privacy Policy, the English language version shall prevail.